Help & support

We usually reply within 1–2 days.

support@onztrip.com. Include your iPhone model, iOS version and what you were doing, and a screenshot if you can.

Common questions

How do I invite friends to a trip?

Open the trip and tap Invite. Share the link, or give friends the 6-character code. They can tap the link, or open Onz → Join with a code.

My friend's invite link didn't open Onz

Some chat apps open links in their own browser. Tap Open in Onz on the invite page, or copy the code and use Join with a code in the app.

Who can see my location?

Only the members of a trip, and only while you have location sharing turned on in that trip. Your shared location isn't stored. You can turn it off in the trip, or turn off location for Onz in iOS Settings.

How do credits work?

Creating a trip uses one credit. You get free credits when you sign up and when friends you refer join. You can buy more in Account → Get credits. Credits never expire.

How do I restore or get a refund for a purchase?

Credits are tied to your Onz account, so sign in with the same account on any device. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.

How do I report someone or something?

Use Report on the person or place in the app, or email us. We review reports within 24 hours.

How do I delete my account?

Go to Account → Delete account. This permanently deletes your profile, your trips and your credits. See the Privacy Policy for details.